Refund policy

Return and Refund Policy

Thank you for shopping with Armchair Operator. Please read this Return and Refund Policy carefully before placing an order.

Most Armchair Operator products are made to order. This means your item is produced specifically for you after checkout is complete. Because of this, our return and refund policy is different from a traditional retail store that carries inventory.

Made-to-Order Products

Most products sold by Armchair Operator are printed or produced on demand. Once your order is placed, the item is sent into production and made specifically for your order.

Because our products are made to order, we generally do not accept returns, exchanges, or refunds for:

  • Buyer’s remorse

  • Incorrect size selection

  • Incorrect color selection

  • Incorrect product selection

  • Accidental orders

  • Duplicate orders

  • Change of mind

  • Preference-based issues

  • Failure to review the size chart before ordering

Please carefully review your order before completing checkout, including product type, size, color, design, quantity, shipping address, and contact information.

Damaged, Defective, Misprinted, or Incorrect Items

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.

To help us review the issue, please email us at:

[Insert Contact Email]

Please include:

  • Your order number

  • Your name and email address used for the order

  • A brief description of the issue

  • Clear photos showing the damaged, defective, misprinted, or incorrect item

  • Photos of the packaging if the package arrived damaged

If the issue is confirmed, we may offer a replacement, reprint, refund, store credit, or other appropriate resolution at our discretion.

Size Exchanges

Because each item is made to order, we do not accept exchanges for sizing issues.

Please review the size chart before ordering. Apparel sizing can vary by product, brand, cut, fabric, and personal fit preference. If the item you received matches the size you selected at checkout, it is not considered defective or incorrect.

Color and Print Variation

Product images, mockups, and design previews are for general reference only. Actual product colors may vary slightly due to screen settings, garment color, fabric type, lighting, printing method, and normal production variation.

Minor differences in print placement, color, scale, or appearance are normal for print-on-demand products and are not considered defects unless the item is materially incorrect or flawed.

Order Cancellations and Changes

Orders may enter production shortly after checkout. Once an order has been sent to production, we may not be able to cancel, edit, or modify it.

If you notice an issue with your order, contact us as soon as possible at:

[Insert Contact Email]

We will do our best to help, but cancellations and changes are not guaranteed once production has started.

Incorrect or Undeliverable Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Armchair Operator is not responsible for orders that are delayed, returned, lost, or undeliverable due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned or cannot be delivered because of an address issue, additional production or shipping costs may apply if a replacement order is requested.

Lost, Stolen, or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is handled by the carrier.

Armchair Operator is not responsible for packages that are marked delivered by the carrier but reported missing, stolen, or not received.

If your tracking shows that your package was delivered but you did not receive it, please first check with:

  • Household members

  • Neighbors

  • Your local post office or carrier office

  • The shipping carrier

  • Any front desk, mailroom, parcel locker, or delivery location associated with your address

If your package appears to be lost in transit, contact us at [Insert Contact Email] and we will review the issue.

Refused or Unclaimed Packages

If a package is refused, unclaimed, abandoned, or returned due to customer action or inaction, Armchair Operator is not responsible for refunding or replacing the order.

Additional shipping or production costs may apply if a replacement order is requested.

International Orders

International customers are responsible for any customs duties, taxes, import fees, brokerage fees, or other charges required by their country.

Armchair Operator is not responsible for customs delays, refused shipments, abandoned packages, or fees charged by customs authorities or delivery carriers.

Shipping charges, customs fees, duties, taxes, and import costs are not refundable.

Final Sale Items

Sale items, clearance items, limited drops, discontinued designs, gift cards, custom products, personalized items, and digital products may be final sale unless they arrive damaged, defective, misprinted, or incorrect.

Refunds

If a refund is approved, it will generally be issued to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider, bank, or financial institution.

Shipping charges may be non-refundable unless the refund is due to a confirmed production defect, misprint, fulfillment error, or other issue for which Armchair Operator determines a refund is appropriate.

How to Request Help

To request help with an order, email us at:

[Insert Contact Email]

Please include your order number and clear photos if your item arrived damaged, defective, misprinted, or incorrect.

Claims must be submitted within 30 days of delivery. Claims submitted after this window may not be eligible for replacement, reprint, refund, store credit, or other resolution.

Policy Updates

Armchair Operator may update this Return and Refund Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.